eMedia Network supports a modern call center operation with live agents and automated services. Offshore outsourcing of the heart of our business is not for us. eMedia Network's in-house call centers are regional within the target markets; North America (New York, New Jersey, Florida and California), Australia and New Zealand (Sydney & Melbourne) and provide our callers with a local voice in the language which they feel most comfortable with (their own); Albanian, Bosnian, Croatian, Serbian, Macedonian, Hungarian, German and English.
Our highly-trained, multilingual call center staff are delivering the highest care in servicing the inbound order processing and order fulfilment needs on each and every customer contact. From lead acquisition to customer care, with our advanced VOIP systems or our experienced team members, we are intent on providing the best quality of service 24/7.
Our vastly trained call center staff members are not only courteous, but also motivated to provide additional value to every caller and ultimately the company.
Part of the eMedia Network in-house Subscription Management System (SMS), the Billing & Collections is one of its additional modules. Automated account invoice modules, correlating directly to each registered subscriber, allow financial control inclusive of Payment/Adjustment, Collection and Accounting. It offers multiple billing options including interfaces with merchant accounts to handle credit card transactions, electronic payment options etc. The system also features automatic billing tasks, extensive reporting capabilities and analysis tools.
eMedia Network built a state-of-the-art web based subscriber management system. The system offers a one-stop solution for managing subscriptions, order fulfilment, billing, inventory management, trouble ticketing and support. The solution offers multiple levels of function based access control, interface with major shipping carriers like FedEx, UPS, USPS support for multiple billing options including interfaces with merchant accounts to handle credit card transactions, electronic payment options etc. The system also features automatic billing tasks, extensive reporting capabilities and analysis tools.
All you need to receive the eMedia Network channels on satellite is a Direct-to-Home satellite system. The Direct-To-Home satellite includes one 30-inch elliptical antenna (dish), a eMedia Network MPEG-4 HD satellite rceiver with remote control and audio / video cables (HDMI & RCA cables) plus a eMedia Network Irdeto II smartcard.
(DTH) satellite system includes:
All you need to receive the eMedia Network channels on NEXTV is a Roku (IPTV) player and a broadband / highspeed internet connection.
eMedia Network has access to the largest independent nationwide satellite installation networks. It provides, where possible, multi-lingual service through most zip codes in the target markets; North America, Australia & New Zealand. Our expert satellite installers arrive on time, are courteous and will bring everything needed to start the eMedia Network service. They will properly install your dish, set-up all necessary equipment, and take the time to ensure the customer knows how to use their new satellite system. Severe weather, improper installation, and general wear and tear can cause customer's satellite systems to not work properly. When the customer's service is out, we respond, diagnose and fix the problem quickly to get the customer's services back-up and running.
eMedia Network's nationwide satellite installation network also provides multi-dwelling unit (MDU) residential installations. MDUs include apartment buildings, condominiums, gated communities, university residences and other properties having multiple units located within a defined area.
eMedia Network (EWN) has teamed up with Ethnic Channels Group (ECG) to deliver the next dimension of television; the NEXTV (IPTV) platform in North America, Australia and New Zealand.
NEXTV is a joint venture between eMedia Network and Ethnic Channels Group. NEXTV is currently operating 75 plus channels that deliver leading programming from countries of origin, servicing the following communities: Arabic, Hispanic, German, Russian, Ukrainian, Albanian, Bosnian, Croatian, Serbian, Macedonian, Greek, Israeli, Filipino and Vietnamese. The NEXTV platform was launched in 2009 in North America and recently launched in Australia & New Zealand in January 2012.
NEXTV is a distribution platform of new dimension relying on the distribution media without boundaries and regulations Broadband to the television. NEXTV plans to extend its reach to Europe and expand its channel offerings to over 100 channels through securing long-term strategic partnerships with channel partners and content providers.
NEXTV delivers high quality video and audio to the subscriber's home, business or handheld device using their existing high speed internet connection. The IPTV platform can be used to deliver streaming video and audio or broadcast television to any platform or media device. The combination of our encoding technology, streaming media server and set-top-box or decoder, offers a compelling end-to-end solution.